Insurance companys

Have you ever wondered why you get nowhere when you talk to representative of an insurance company? Specifically medical however this may be just as true for the others, I just don't have as much experience there. I should have known I was in for a long afternoon when I tried to do a quick call before lunch and got hung up on. Once I was back from visiting evelyn I saught to start the appeal process for a denied prior authorization. This is sometimes a lengthy process at the best of times. Today I called the number and was given another number (three times) I called the last number and went through a series of prompts (I love the automated system especialy on days where my concentration is down) once through I made what I thought was the correct choices only to be told that i needed to call. I hung up figuring that maybe in my confusion of the 4 diferent numbers that I had I called the wrong one. So I call (again) go through the prompts and get placed on hold then hung up on. and again through the prompts with the same problem so I figure ok I'll try a different number in the promp system. You guessed it I got the wrong person again and instead of telling me that they needed to transfer me they just did (twice!) . I finally got a person that said gave me the phone number that I called and said that I needed to call as she was going to transfer me I told her to wait that I had indeed called that number and was getting nowhere. I then asked her what prompt numbers should I be pressing. She was unsure but said that she would call and figure it out, in to the mgical hold land i went for 10 min. She cam back was somewhat suprised at what she discovered. the two options that sounded the most promising to me (the ones that I tried) #1 got me back to customerservice - the first wrong number that i called and #3 got her back to a co worker (I can only imagine how much fun that call was). Needless to say she was verry placating and understanding of my frustration after all this took place. We ended the call with her e-mailing the department that I needed to speak with and a promise that either her or the other department would call me. The best part is that in a few days when she or the department does not call I get to start all over. Yippeeeee!